FAQ’s

Packing and Delivery Chart

All prints are:

  • Individually made in the UK by the artist.
  • Printed using ChromaLife100+ inks. Approximately 40 years light fast when displayed behind glass or UV filtering Styrene.
  • A digital reproduction print, from an original design created on paper. Made using a flatbed scanner and ink jet printer.
  • Available for delivery to anywhere in the UK.

Framed prints are:

  • Printed onto beautifully textured fine art watercolour paper. Made in Somerset from non-wood pulp on a traditional mould machine.
  • Presented in a bespoke frame made by the artist, or frame makers local to the artist.
  • In a choice of black or white satin frame finish.
  • In the frame size of your selection.   Dimensions given are external frame sizes.
  • Presented behind glass (or Styrene for 9cm framed prints) and sealed on the back with framer’s tape.
  • Ready for wall mounting or free-standing display.
  • Personally signed just for you.

Mounted prints are:

  • Printed onto beautifully textured fine art watercolour paper. Made in Somerset from non-wood pulp on a traditional mould machine.
  • Presented in a mount of superior quality, 1400 microns thick,  acid free and with a pure white core.
  • In the mount size of your choice.   Dimensions given are external mount sizes.
  • Ready for framing.
  • packaged with a rigid brown backboard 2.35mm thick.
  • 4cm thick with mount and backing board included.
  • Supplied in a protective cellophane sleeve.
  • Personally signed just for you.

Greeting cards are:

  • Supplied with complementary envelope.
  • Left blank for your own message.
  • printed onto 100% acid free 300gm2 high white card stock.
  • Now supplied without an individual clear sleeve, to help reduce plastic waste.

Please be aware that the colours you see on your monitor may differ slightly from the actual colours of the print.

All art prints and images on this website are protected by copyright.

When will my order be dispatched?

All prints are made to order and dispatched within 3 working days.

You will receive an email confirmation at time of dispatch.

How will my order be delivered?

Deliveries are usually made by Royal Mail postal service.

Orders sent letter post  should pop straight through your letterbox.

Larger orders are usually sent by Parcel Force 48tracked service. You can give  a ‘safe space’ for your delivery.  

Larger consignments might be dispatched by courier.

Please refer to our Packing and Delivery Chart above for further details.

When will my order be delivered?

From dispatch date please allow 2-3 days for 48tracked and 1-2 days for first class letter post.

These are estimated working day delivery times provided by Royal Mail.

How are my shipping costs calculated?

Packing and delivery is calculated at cost, based on weight and dimensions.

You will only be charged at checkout for the packing & delivery cost of the largest item in your basket.

Please refer to our Packing and Delivery Chart above for further details.

How may I return an item?

Notify us within 14 days of delivery, quoting your order number, and ship back to us within 30 days of delivery.

Buyers are responsible for return shipping costs.

If the item is not returned in its original condition, the buyer is responsible for any loss in value.

What if I am not happy?

Great care is taken to produce each of our prints, but if you are unhappy with your purchase, please contact us immediately so we may resolve matters as soon as possible.

What if my order is received damaged?

Great care is taken to package your order to make sure damage does not occur in transit.

However, if this does happen please contact us immediately, with a clear picture of the damaged product.

General Terms & Conditions as at 29/02/2024

These may be subject to change at any time.

Jacqueline May Designs, 4 Erringtons Close, Leicester, LE2 4RP