Packing and Delivery Chart

Coronavirus (COVID-19) Update

  • We are pleased to confirm we are still processing and dispatching all online orders.
  • Until further notice we will be operating a ‘batch dispatch’ policy. This will allow us to maximise safe distancing and minimise contact with others.
  • This may mean a slight delay with dispatching your order.
  • NB: Our standard dispatch lead times have been temporarily suspended.
  • Our Express Delivery Option has been temporarily suspended.
  • On receipt of your order we will notify you of your scheduled dispatch date.
  • Thank you for patience and your support.

All prints are:

  • Individually made in the UK by the artist.
  • Printed using ChromaLife100+ inks. Approximately 40 years light fast when displayed behind glass.
  • A digital reproduction print, from an original design created on paper. Made using a flatbed scanner and ink jet printer.
  • Available for delivery to anywhere in the UK.

Framed prints are:

  • Presented in a bespoke frame by frame makers local to the artist.
  • In a choice of black or white satin frame finish.
  • In the frame size of your choice.   Dimensions given are external frame sizes.
  • Presented behind glass and sealed on the back with framer’s tape.
  • Ready for wall mounting or free-standing display.

Mounted prints are:

  • Presented in a mount of superior quality, 1400 microns thick,  acid free and with a pure white core.
  • In the mount size of your choice.   Dimensions given are external mount sizes.
  • Ready for framing.
  • packaged with a rigid waterproof brown backboard 2000 microns thick.
  • 4cm thick with mount and backing board included.
  • Supplied in a protective cellophane sleeve.

Greeting cards are:

  • Supplied with complementary envelope.
  • Left blank for your own message.
  • printed onto 270gm2 card stock with a soft white eggshell finish. FSC Mix.
  • Now supplied without an individual clear sleeve, to help reduce plastic waste.

Please be aware that the colours you see on your monitor may differ slightly from the actual colours of the print.

All art prints and images on this website are protected by copyright.

When will my order be dispatched?

All prints are made to order and dispatched within 3 working days.

You will receive an email confirmation at time of dispatch.

For more pressing requirements, please refer to our Express Shipping option below.

How will my order be delivered?

Deliveries are usually made by Royal Mail postal service.

Orders sent parcel post will require a signature on delivery.

Orders sent letter post will not require a signature on delivery and should pop straight through your letterbox.

Please refer to our Packing and Delivery Chart above for further details.

Larger consignments might be dispatched by courier.

Delivery method will be confirmed at time of dispatch.

What is Express Shipping?

Goods will be dispatched next working day and shipped first class post.

Orders must be placed before 12 noon and express shipping selected during the check out process.

PLEASE NOTE: If your order is placed after 12 noon we cannot guarantee that your order will be ready for dispatch the following day.  All items are made to order and due to our production process your print might not be ready in time.

Please allow 1-2 working days for delivery from date of dispatch.

This is an estimated delivery time provided by Royal Mail.

Please refer to our Packing and Delivery Chart above for further details.

When will my order be delivered?

From dispatch date please allow 2-3 days for second class post and 1-2 days for first class post.

These are estimated working day delivery times provided by Royal Mail.

How are my shipping costs calculated?

Packing and delivery is calculated at cost, based on weight and dimensions.

You will only be charged at checkout for the packing & delivery cost of the largest item in your basket.

Please refer to our Packing and Delivery Chart above for further details.

How may I return an item?

Notify us within 14 days of delivery, quoting your order number, and ship back to us within 30 days of delivery.

Buyers are responsible for return shipping costs.

If the item is not returned in its original condition, the buyer is responsible for any loss in value.

What if I am not happy?

Great care is taken to produce each of our prints, but if you are unhappy with your purchase, please contact us immediately so we may resolve matters as soon as possible.

What if my order is received damaged?

Great care is taken to package your order to make sure damage does not occur in transit.

However, if this does happen please contact us immediately, with a clear picture of the damaged product.

General Terms & Conditions as at 01/09/2018.

These may be subject to change at any time.

Jacqueline May Designs, 4 Erringtons Close, Leicester, LE2 4RP