Order processing time
All prints are made to order. Framed and mounted prints will be despatched within 3-4 working days (from receipt of payment). Orders for greetings cards alone will be despatched within 1-2 working days (from receipt of payment)
If you require your order within a certain time frame please email Jackie@JacquelineMayDesigns.com
UK orders are usually despatched via Royal Mail first class post. Larger items may be despatched by courier. You will be advised at time of ordering.
These are charged at cost and will be included in your invoice for your approval before making payment.
Estimated shipping times following despatch
United Kingdom: 1-2 business days
Europe: 3-5 business days
Outside Europe: 5-7 business daysa
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. Jacqueline May Designs cannot be held responsible for delays due to customs.
Once your order has been placed, you will receive an invoice by email via PayPal. Payment is required in full before your order may be processed. Payment may be made by PayPal or Debit/Credit card.
Returns & exchanges
We accept returns, exchanges and cancellations
Just contact us within 14 days of delivery
Ship items back to us within 30 days of delivery
Request a cancellation before item has shipped
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order?
Please contact us if you have any problems with your order.
What do I do if my order is received damaged?
Great care is taken to package your order to make sure damage does not occur in transit. If this does unfortunately happen, please email jackie@JacquelineMayDesigns.com, with a clear picture of the damaged product.
What do I do if am not happy with my purchase once it has been delivered?
I take great care in producing each of my prints, but if you should for some reason be unhappy with your purchase, please notify me immediately by emailing at jackie@JacquelineMayDesigns.com to enable me to resolve matters for you as soon as possible.
I will only use your shipping and billing address, and contact information
- To communicate with you about your order
- To fulfill your order
- For legal reasons (such as paying taxes)